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Guaranteed quality parameters
of Tillman Glass

Base dimensions according to approved drawings:

  • products with height/diameter under 150mm – within the limit +/- 2 mm
  • products with height/diameter over 150mm – within the limit +/- 3 mm
  • difference of bottom thickness: +/- 1 mm for products with diameter under 100mm, +/- 2mm for diameter over 100mm
  • diameter of stem +/- 1 mm, thickness of footplate +/- 1 mm
  • difference within the wall thickness on one product (on the rim) +/- 1,5 mm
  • accepted ellipticity +/- 2 mm

According to approved drawings or reference samples

Bubble /blister

Edge/Rim in the upper 20mm Body/Side surface Base
small size of product under 150mm 1 small bubble (under 1 mm) accepted 1 small bubble (under 1 mm) accepted, 1 middle bubble (under size 2 mm) accepted (not close to each other) 1 small bubble (under 1 mm) accepted, 1 middle bubble (under size 2 mm) accepted (not close to each other)
big size of product over 150mm 1 small bubble (under size 1 mm) accepted 2 small bubbles (under 2 mm) accepted, 1 middle bubble (under size 3 mm) accepted (not in scum) 2 small bubbles (under 1 mm) accepted, 1 middle bubble (under size 3 mm) accepted (not in scum)
open blister or bubble on the surface not accepted not acccepted not accepted
cords / threads One light cord/thread is accepted (visible from distance 1m). The cords should not surround the products, neither affect the visual aspect. Standard minimal thickness of glass is 1 mm. In case of thinner glass then 1mm, the products are produced without guarantee. We are not responsible for possible breakage during transport, handling and also during use by the end customer. In case of possible injury when the product is broken, compensation cannot be claimed from Tillman Glass s.r.o. company. In case of glass thinner than 1mm it is not possible to follow correct blowing and shaping technique. Because the enamel is not properly processed, the structure of the glass can be visible and thus visible defects such as cords / threads or hairpings.
white stone / unmelted not accepted not accepted not accepted
iron not accepted one small piece (max. size 1mm) one small piece (max. size 1mm)

Specification of colors according to WSTC's design book, with regard to the production technique, a slight difference of color tints is allowed because we depend on purchased raw material from suppliers, some dark dots or dirt inside of melt are possible, also a slight difference of color tints between different products are accepted.

Edge/Rim in the upper 20mm Body/Side surface Base
mould or tool marks light mould / tool marks are accepted, but just partly (max.1/3 diameter of body) light mould / tool marks are accepted, but just partly (max.1/3 diameter of body) more visible mould / tool marks underneath the bottom are accepted
wavy surface not accepted just very light, more like optics are accepted for big sizes (over 150mm) not accepted
stability of footplate / bottom N.A. N.A. should be flat, just a small rocking can be accepted (max. 0,3mm), if more, then the bottom is grinded and fine polished
cracks not allowed not allowed not allowed
Edge/Rim in the upper 20mm Body/Side surface Base
rim edge straight rim, round edge with correct grinding and find polish, sharp point or glass chips are accepted N.A. N.A.
manipulation scratches generally unaccepted, just very thin scratches with max. length of 4mm can be accepted (max. 2 pieces on the product)
sticked glass pieces not accepted not accepted not accepted
dirt (fired or dusty) not accepted not accepted not accepted
sandblasted logo N.A. correct shape, position, visible and readable, without the rest of sand correct shape, position, visible and readable (from the top of bottom)
gold / platinum painting the line (wheel) in the rim or body can be a little uneven, within the thickness limit +/- 0,5mm, ornaments or other motives with slight uneven edge is accepted, when not intruding with the visual aspect. some small holes in gold (under 0,1mm) in painting place are accepted the line (wheel) on the footplate can be a little uneven, within the thickness limit +/- 0,5 mm some small holes (under 0,1mm) in painting
engraving / Panto, Diaryt ornaments or other motives are engraved according to approved artworks, some small deviations are possible: missing points (with length under 1mm), 2 – 3 pcs on a product missing points (with length under 1mm), 2 – 3 pcs on a product when not intruding with the visual aspect
color spatter color tints available according to Pantone book, the color surface should be smooth without rough places, the slight semolina or cluster of color is accepted on difficult shapes of product. a slight difference of color tints or hammered (orange) surface are accepted, when not intruding with the visual aspect.
tension / annealing all products have been annealed and they are safe, the tension is controlled with a polaroscope or tested with a diamond cutter

GENERAL TERMS AND CONDITIONS

Tillman Glass s.r.o. (FOR BUYERS – ENTREPRENEURS)
GENERAL PROVISIONS

  • 1.1 General Terms and Conditions: these General Terms and Conditions (hereinafter referred to as “General Terms and Conditions”) determine a certain part of the content of the purchase contract concerning the goods concluded between Tillman Glass s.r.o, No.: 17111609, with registered office at Podolské nábřeží 1124/2, Praha 4, 14700 Czech Republic, registered in the Commercial Register maintained by the Municipal Court in Prague, under file No. C 366758, as the Seller, and another legal entity or natural person acting as an entrepreneur or in the independent exercise of his profession, as the Buyer (the Seller and the Buyer hereinafter jointly referred to as “Parties” and each of them individually as “Party”). Unless the Parties expressly agree otherwise in writing, these General Terms and Conditions shall be binding on both Parties. The Buyer acknowledges and understands that the Seller sells glassware under the Tillman Glass brand and that it operates and maintains a website located at https://www.tillmanglass.com (referred to as the “Website”) through a website interface (the “Store Web Interface”).
  • 1.2 Buyer’s Terms and Conditions: The Seller is not bound by any general or other terms and conditions of the Buyer or any other third party, and these terms and conditions of the Buyer or any other third party shall in no way apply to and shall not be binding on the Purchase Agreement and/or the business relationship with the Seller unless the Seller has expressly accepted these terms and conditions of the Buyer or any other third party in writing.
    • 1.3 Form of legal acts: if a written form is required for the binding effect of a legal act performed under or in connection with the Purchase Contract or these General Terms and Conditions, the persons entitled to do so must perform it by letter or e-mail. If a legal act performed by electronic mail does not contain a valid electronic signature, it must be confirmed without undue delay by a letter containing the original document sent by the Party performing the act; otherwise the other Party may not consider the act binding.
    CONCLUSION OF THE PURCHASE CONTRACT
  • 2.1 Purchase Order confirmation signed by the Buyer is handled as unconditional order. Upon receipt of the Purchase Order from the Buyer by the Seller, the Buyer shall be deemed to have duly acquainted himself with the quality parameters of the products guaranteed by the Seller, which are available on the Website (hereinafter referred to as the “Guaranteed Quality Parameters”), before sending the Purchase Order.
    2.2. Confirmation of the Purchase Order by the Seller
    The Seller confirms the Purchase Order and the delivery date. This confirmation is handled as a Purchase Contract

    • 2.3 Amendments to the Purchase Contract: All amendments to the Purchase Contract must be in writing and signed by both Parties, otherwise they are not binding on the Parties.
    PURCHASE CONTRACT AND PAYMENT TERMS
    3.1 Purchase Price: the Purchase Price is determined by the Seller. The Purchase Price shall be based on the Seller’s price list.
    The Purchase Price shall be net and shall be exclusive of any related costs (VAT, other taxes, fees, duties, shipment etc.), applicable in accordance with the agreed, predetermined international contract terms pursuant to INCOTERMS 2020.
    3.2 Maturity of the Purchase
    Price: the Purchase Price is payable on the terms and conditions set out by the Parties in the Purchase Contract. However, the Seller generally requires payment of the Purchase Price in full prior to shipment of the Goods (the Purchased Item).
    3.3 Penalties.
    In the event of delay in payment of the purchase price, the Buyer shall pay the Seller interest on the delay in the amount equal to 0.05% of the amount due for each day of delay.
    3.4 Documentary Letter of Credit:
    Unless the Parties agree otherwise, in the case of payment under a documentary letter of credit, the terms and conditions for opening such documentary letter of credit shall be in accordance with the Purchase Agreement and therefore also with these General Terms and Conditions; otherwise the Seller shall be entitled to refuse this form of payment of the Purchase Price and to require the Buyer to use another method of payment of the Purchase Price. The cost of opening a documentary credit shall always be borne by the Buyer.
    3.5 Payment of the Purchase Price.
    All bank transfer costs shall always be borne by the Buyer.
    3.6 Installments.
    3.7 Currency.
    The Buyer shall only be entitled to pay the Purchase Price in a currency other than that agreed in the Purchase Contract if the Seller has agreed to this in writing in advance. In such case, the Buyer is obliged to use the exchange rate published by the Czech National Bank as the exchange rate valid for the day preceding the date of payment of the purchase price.
    3.8 Prohibition of set-off and transfer of the Purchase Contract.
    The Buyer shall not be entitled to transfer any claim or part thereof or the Purchase Contract or part thereof to a third party without the prior written consent of the Seller.
    3.9 Prohibition on Resale and Export of Goods:
    The Buyer shall not be entitled to resell or export the Goods purchased from the Seller to any third country without the prior written consent of the Seller. Violation of this prohibition by the Buyer shall be deemed a material breach of the Purchase Contract. If the Buyer breaches its obligation not to resell and/or export the goods to a third country, the Seller is entitled to withdraw from all concluded purchase contracts and/or Order Confirmations sent between the Parties in cases where the Buyer acts as a business in the contractual relationship. In this case, the Seller shall no longer be bound by the pending purchase contracts concluded between the Parties or Order Confirmations, but shall be entitled to immediately stop all pending deliveries and retain the purchase price paid by the Buyer to date, even for goods not yet delivered to the Buyer. In addition, the Buyer is obliged to pay the Seller a contractual penalty of EUR 60.000,- upon written demand by the Seller. In this case, the Seller shall not be liable for any damage or loss that the Buyer may incur as a result of the Seller’s withdrawal from the Purchase Contract(s) and/or Order Confirmation. TERMS AND CONDITIONS OF DELIVERY
    4.1 Delivery terms.
    Delivery terms are governed by EX WORKS warehouse of Cerva Bohemia s.r.o., nám. Em. Zahna 329, 687 66 Strání, according to INCOTERMS 2020, unless the Parties agree in writing on another commercial clause according to INCOTERMS 2020 or other delivery terms.
    4.2 Delivery by instalments. Deliveries of goods by the Seller in parts are permitted.
    4.3 Delivery
    Time: The general delivery time for the Goods shall be three (3) months, calculated from the date of conclusion of the Purchase Contract, unless the Parties agree otherwise in writing.
    4.4 Failure to meet the delivery period:
    in the event that it can be assumed that it will not be possible to meet the agreed delivery period, the Seller shall notify the Buyer in writing without undue delay after becoming aware of this fact. If the Buyer does not object in writing within 3 days from the date on which the aforementioned information was given to him, he shall be deemed to have accepted the delayed delivery of the goods without reservation. In any event, the Buyer, by accepting the Order Confirmation, agrees to tolerate any delay in delivery by the Seller of up to 20 days and waives all rights to any damages or losses incurred by the Buyer as a result of any delay by the Seller of a duration not exceeding 20 days.
    4.5 Licences, Permits:
    the Buyer shall procure at its own risk and expense all export and import licences and/or other official permits and comply with all customs obligations associated with the export and import of the Goods.
    4.6 Transfer of Risk:
    The risk of loss, destruction and damage to the Goods shall pass to the Buyer in accordance with the EX WORKS term of INCOTERMS 2020 unless otherwise agreed in writing by the Parties.
    4.7 Acceptance of the Goods:
    the Buyer shall take delivery of the Goods on the agreed delivery date after receiving notice from the Seller that the Goods are ready for delivery, but no later than ten (10) days after the Seller has received such notice. If the Buyer fails to take delivery of the goods within the agreed time limit, the risk of loss, destruction or damage to the goods shall pass to the Buyer on the first day after the agreed time limit has expired.
    If the Buyer fails to take delivery of the goods no later than 20 (twenty) days after the expiry of the agreed delivery period, the Seller shall be entitled to withdraw from the purchase contract and sell the goods to a third party. In addition, the Seller shall be entitled to compensation for damages incurred as a result of the Buyer’s failure to accept the goods, including compensation for the costs of storage of the goods.
    4.8 Title:
    Title to the goods delivered shall pass to the Buyer upon payment of the full purchase price to the Seller. The Seller shall be entitled to retain the documents constituting evidence of the legal status of the goods until the purchase price has been paid in full.
    INSPECTION, PACKAGING, MARKING, TRANSPORT AND INSURANCE
    5.1 The inspection, marking, packaging, transport and insurance of the Goods shall be carried out in accordance with the agreed commercial clause in accordance with INCOTERMS 2020.
    5.2 Insurance against damage:
    the Goods are not insured against damage by the Seller unless otherwise agreed in the Purchase Contract.
    DAMAGE TO GOODS, LIABILITY FOR DEFECTS
    6.1 Defects in the Goods: the Seller shall be liable to the Buyer for the following defects in the Goods:
    a) defects in quality consisting in non-compliance with the Guaranteed Quality Parameters;
    b) defects in quantity consisting in the fact that the goods have been delivered in a quantity different from the agreed quantity. A defect in quantity shall not be deemed to exist if the goods are delivered in a quantity which differs from the agreed quantity by plus/minus 5%;
    c) defects in packaging and marking consist in the fact that the goods are not packaged and/or marked in accordance with the Purchase Contract and/or these General Terms and Conditions and/or in a manner that ensures suitable and adequate protection of the goods;
    d) damage to the Goods caused by unprofessional packing;
    e) delivery of goods other than as agreed in the contract of sale;
    f) a defect in the documentation necessary to enable the goods to be used in the usual way.
    6.2 Defects in the goods when the risk of loss, destruction or damage to the goods has passed:
    the Seller shall be liable to the Buyer for defects in the goods at the time when the risk of loss, destruction or damage to the goods has passed to the Buyer; this shall also apply if the defect becomes apparent after such passage. In such a case, the Buyer is obliged to prove that the defect already existed when the risk of loss, destruction and damage to the goods passed from the Seller to the Buyer.
    6.3 Defects in the goods after the risk of loss, destruction or damage to the goods has passed:
    the Seller shall be liable to the Buyer for defects which become apparent after the risk of loss, destruction and damage to the goods has passed to the Buyer, if such defects were caused by a breach of the Seller’s duty (e.g. defective packaging of the goods). However, the Seller shall not be liable for defects in the goods caused by improper transportation and/or handling and/or use of the goods by the Buyer.
    6.4 Notification of defects:
    the Buyer is obliged to notify the Seller of the existence of defects in writing without undue delay after delivery of the goods, regardless of whether the defect is obvious or hidden; however, in the case of hidden defects, the Buyer is obliged to do so no later than 12 (twelve) months from the time of delivery of the goods, unless they could not have been detected by the Buyer earlier even with all reasonable diligence. If the Buyer fails to comply with these conditions, his claims arising from the Seller’s liability for defects in the goods shall be extinguished.
    6.6 Complaints:
    the Seller is obliged to settle the complaint without undue delay after receiving the Buyer’s written notification of the complaint, but no later than within 2 (two) months, counted from the date of receipt of the Buyer’s complaint. If the Seller is obliged to remedy a defect for which he is liable in accordance with the Purchase Contract, he is entitled to do so in the manner he deems most appropriate.
    DOCUMENTATION, DESIGNS, MODELS, PATENTS, CONFIDENTIALITY
    7.1 Documentation: All documents, designs, models and patents relating to the Goods and their manufacture shall remain the full property of the Seller or the manufacturer, as the case may be, and the Buyer shall not be entitled to transfer them to any third party without the prior written consent of the Seller.
    7.2 Trademarks:
    The delivery of goods protected by a trademark does not transfer to the Buyer the right to use such trademark.
    7.3 Confidentiality:
    the Buyer shall keep confidential all information given to him by the Seller in connection with the Purchase Contract. The Seller considers all information relating to the Goods to be confidential and secret and the Buyer is not entitled to disclose such information to any third party unless it is publicly available.
    FORCE MAJEURE
    8.1 Force Majeure: The Parties agree that events such as fires, floods, earthquakes and other natural disasters, civil disturbances, war, strikes, epidemics, changes in legislation or decisions of government, state or local authorities, and any other similar events which the Party could not foresee, control or influence, shall be deemed to be a Force Majeure event if such events directly affect the performance of the Party’s obligations. The terms and deadlines under the Purchase Agreement and the General Terms and Conditions shall be extended by the duration of the Force Majeure Event and the Party shall not be in default for the duration of the Force Majeure Event.
    8.2 Duty to Inform:
    If a Force Majeure Event occurs, the affected Party shall inform the other Party of the event in writing immediately after the event occurs, but no later than forty-eight (48) hours after it became aware of the event or could and should have become aware of the event. Immediately after the Force Majeure Event has ended, the Party invoking the Force Majeure Clause shall notify the other Party in writing of the exact date of the end of the Force Majeure Event, informing it of the impact of the Event on the performance of the Party’s contractual obligations and supplementing such notification with related certificates, attestations and documents issued by public authorities or other public institutions.
    8.3 Withdrawal from the Purchase Contract: In cases of force majeure events affecting either Party for a period of more than six (6) weeks, the other Party shall be entitled to withdraw from the Purchase Contract without being obliged to compensate the Party invoking the force majeure clause for any damage incurred by that Party.
    APPLICABLE LAW, DISPUTE RESOLUTION
    9.1 Governing law. The invalidity or unenforceability of any of the provisions of the Order Confirmation, the Purchase Contract and/or these General Terms and Conditions and/or the Guaranteed Quality Parameters shall not affect the validity or enforceability of the other provisions of the said contractual document. In such case, the invalid and/or unenforceable provision shall be replaced by the provision of Czech law that best corresponds to the meaning and purpose of the relevant contractual document.
    9.2 Interpretation of Terms:
    In interpreting the commercial provisions of the Purchase Agreement, the International Commercial Clauses INCOTERMS 2020 issued by the International Chamber of Commerce in Paris shall apply.
    9.4 Legal Disputes: All disputes arising out of and/or in connection with the Order Confirmation and/or the Purchase Contract shall be finally settled before the Court of Arbitration of the Czech Chamber of Commerce and the Czech Chamber of Agrarian Affairs according to its rules by three arbitrators. The arbitration proceedings shall take place at the seat of the aforementioned Arbitration Court in Prague, Czech Republic, and shall be conducted in the Czech language if both Parties to the dispute are domiciled in the Czech Republic, or in the English language if either of the Parties to the dispute is domiciled outside the Czech Republic. By accepting the Order Confirmation in its entirety or otherwise concluding the Purchase Contract with the Seller, the Buyer confirms without reservation its agreement to the General Terms and Conditions, which form an integral part of the Order Confirmation and the Purchase Contract.